Best companies for customer service in China
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Lenovo Group, the world's No 4 PC maker, is among the top 10 winners of the fifth annual rankings for Best Customer Service in China.
Winners of 13 award categories were announced Friday night at an award ceremony hosted by CCTV news anchor Chen Weihong at the China World Hotel in Beijing.
Industries generally scoring well were technology, which took more than 30 spots out of the lists of 80, and finance, which occupied 29 spots.
CCTV news anchor Chen Weihong is seen at the award ceremony for Best Customer Service in China 2009-2010 at the China World Hotel in Beijing on Friday, July 9, 2010. Lenovo Group and nine other companies claimed the top award, Best Customer Service in China 2009-2010, for providing exemplary customer service practices.
The nine other companies are: Credit Card Center of China Merchants Bank, China Mobile Communications Corporation Beijing Co Ltd, Joyo Amazon, China Mobile Communications Corporation Guangdong Co Ltd, Focus Technology Co Ltd, Harvest Fund Management Co Ltd, China World Hotel, Nissan (China) Investment Co Ltd and China AMC Co Ltd.
Liu Chuanzhi, chairman of Lenovo Group, also won a prize for outstanding leadership in customer service.
Other awards include: Best Customer Service Centers, Honorary Award for Outstanding Contribution to Customer Service, Best Outlets and Best Management Teams for Customer Service.
The event, widely considered a benchmark in evaluating customer service in China, is co-organized by the China Information Industry Association (CIIA) and the China Association of Trade in Services (CATIS). The winners were selected based on 30 indicators, including response time, standardization of basic service and ability to solve problems.
Those attending the awards ceremony included officials from the Ministry of Industry and Information Technology, Ministry of Commerce, State Information Center, United Nations Development Program, CATIS and CIIA. About 300 company representatives were also present.
CATIS is a national non-profit group established with the approval of the State Council, governed by the Ministry of Commerce and registered with the Ministry of Civil Affairs. Its aims are to abide by the development strategy of China service industries and trade in services, integrate resources and build a national platform for the coordination and promotion of trade in services; assist the government in formulating and improving the legislation system of trade in services; promote China service brands worldwide and enhance the international influence of China’s services, according to its website.
The CIIA was established in 1990 and is a national non-profit organization that serves as a bridge for information exchanges between governments, enterprises and the public. It has 877 group members now, 50 percent of which are corporate members, says its website.
