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The world's second-biggest PC maker Dell Inc said yesterday it plans to open more customer experience centers in "We plan to open at least two to three customer experience centers in the following quarters," said Alex Yung, general manager of Home and Small Business at Dell Asia-Pacific. Yung refused to disclose where the centers would be located. The centers would show Dell products, but customers would not be able to purchase computers or notebooks from them directly, said Yung. But he did not rule out the possibility of the centers becoming retail outlets in the future. "Currently, 80 percent of our revenue comes from phone call orders, and more than 10 percent from online orders," Yung said. "We plan to introduce our products to more low-end consumers in From 2000 to the first half of 2005, Dell has seen robust business growth in But as Dell's growth from these two markets slows, the company is searching for new engines to maintain its momentum. Dell said yesterday that seven out of 100 people in "The next big opportunity for PC makers are emerging markets like India and China, where most of the population still do not have PCs," said Simon Ye, an analyst at research firm Gartner. "But I think Dell's problem is whether its successful direct sales business model can fit this new market where consumers are highly scattered and Internet access and phone services are not always available," he said. In the fourth quarter of the last fiscal year ended February 2, Dell's revenue reached $14.4 billion, an increase of 0.1 percent on the previous quarter, and a decline of 5.1 percent on 2005. Its revenue in (Xinhua News Agency March 22, 2007)
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